General terms & conditions

 

 

GROUP STAY

Quotation

The quotation is made with the data provided by the customer. This quote is emailed from our booking tool. Upon receiving a quote you can take an option for a period of 7 days. If The Heerlijckyt receives another request we will contact you. We then request that you decide within 24 hours whether to convert the option into a reservation. After the period of 7 days, the option expires.

Booking

A booking is final when the offer, sent by The Heerlijckyt from our booking tool, is confirmed electronically by the customer.
There is a booking only for the numbers specified in the offer.
The final number of guests must be provided no later than 2 weeks prior to the arrival date. Additional bookings can only be allowed if there is still sufficient capacity.

Cancellation 

You can find the cancellation terms on your quote.

Payment

The method of payment varies depending on whether it is an individual booking or a group/corporate booking. Individual bookings can be paid in advance by credit card. In exceptional cases, payment can also be made in advance via banktransfer.

For group or company bookings, an advance invoice is send for 20% of the total amount before the effective stay. After the stay, the remaining amount will be invoiced. If additional costs are incurred on site such as drinks from the bar, this will either be paid in cash upon departure, paid by credit card/payconiq or will be placed additionally on the invoice.

INDIVIDUAL STAY

Booking

Your reservation request can be made by e-mail and sent to onthaal@heerlijckyt.org. In reply you will receive all the necessary information and a payment request. The booking is final when you reply with your personal data and/invoice details.

Cancellation 

As soon as a booking is final, the following cancellation terms are in effect*:

• cancellation between confirmed reservation and 11 working days in advance:
  • 50% of your hotel room 
  • 0% for meals / day package / drink package
• cancellation between 10 and 4 working days in advance:
  • 100% for your hotel room 
  • 0% for meals / day package / beverage package
• cancellations from 3 working days before your stay:
  • 100% of your hotel room 
  • 100% for meals / day package / beverage package

* Also applicable in pandemic times or any other force majeure.

CATERING

Since cooking is done for different groups, individualized cuisine is not possible. Certain intolerances and food allergies can be taken into account.

MEAL TIMES

Breakfast: 8.00u – 9.00u
Lunch: 12.30u – 13.30u
Dinner: 19u00-21u00

LIABILITY

The Heerlijckyt is not liable for loss or damage to property brought by guests. Any damage caused by the guests will be compensated by the guest.

PARKING

The Heerlijckyt is not liable for damage to vehicles. Mobile homes, vans and tents may only be placed on the spaces provided.

 

Who we are & how to contact us

 

Heerlijckyt van Elsmeren cvba